Customer Service Specialist

Sofia, Bulgaria · Member Services · R. I.

Description

Your Team

As a Customer Service Specialist at Tide (fondly referred to as a Tidean, a mighty challenger of the banking world) you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven, as part of our team, they’ll matter to you too.

As part of this team, you would be helping businesses across the UK to become success stories every day. You’ll love talking to people, and have an empathetic nature along with a passion for solving customer problems.

This is a brand new team in our first office outside of the UK, based in Bulgaria. You will play a key part in helping Tide expand by providing around the clock support, every day of the year.

Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what set's us apart from the traditional big banks.

About You

Let’s not beat around the bush. We’re an international scale up, we’re busy! If fast paced environments, cross team exposure, inquisitive freedom and the ability to have a real impact on a rapidly growing scale up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.

The non-negotiables:

The highly desirables:

About Tide

With over 85,000 members, we’re the leading SME challenger bank in the UK. Why? Because we’re solving a real world problem by being passionate about helping our Members and putting them first.

SME’s have been underserved and overlooked by traditional banks for years. In an entrepreneurial age where everyone is expected to take a shot, traditional banks have not evolved with the needs of the market. That’s where Tide comes in.

With quick on-boarding, low fees and innovative features, we thrive on making data driven decisions to help SMEs save both time and money.


About the Perks

Here at Tide, not only do we love what we do, but we love the people who do it. That’s why we look after our Tideans with:

Here’s what we think about diversity and inclusion...

Diversity is what makes our world interesting. Fact. We don’t build our product for one type of person, one type of race, gender, religion or sexual orientation. Tide is here for everyone. So why wouldn’t we build our teams like that? We’re a melting pot of different cultures, races, religions, girls who like girls, boys who like boys and those who like both. And that is just one of the reasons why Tide is so great. We are proud of the fact that we represent society and it will always be our mission to do so. Everyone here is given a voice, and if you like the sound of that, we’d encourage you to come and find your voice here, too..

Benefits

Here at Tide, not only do we love what we do, but we love the people who do it. That’s why we look after our Tideans with:

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