VP Member Relationship Marketing - Customer Lifecycle

London, England, United Kingdom · Member Relationship Management

Description

Hello, we’re Tide.

Tide is the emerging leader in SME challenger banking in the UK and has been ranked as a Top 100 FinTech by KPMG. We believe SMEs have been vastly under-serviced and overlooked by traditional banks. Something as simple as opening an account can take weeks, mountains of paperwork and too much time. That's why we are passionate about our mission is to help SMEs - our members - save time (and money).

The Tide platform not only offers a business bank account and related banking services, but also a comprehensive set of highly usable administrative solutions, such as full integration with accounting systems. Tide believes that truly serving SMEs well requires a relentless focus on their needs. That is why Tide is SME only.

Based in central London and Sofia, Tide is backed by some of Europe’s most notable founders and investors, including Alex Chesterman (Zoopla) as well as top VCs in London and Stockholm (Anthemis, Augmentum, Creandum, LocalGlobe and Passion Capital).

Your day will look a little like this...

As VP, Member Relationship Marketing at Tide, (fondly referred to as a Tidean, a god-like challenger of the banking world), you will work hands-on with your team to deliver member (customer) satisfaction and optimise lifetime value. With your team, you will drive for deep member insights, actively manage the member community and optimise all marketing activity to existing members. Together with your Product Owner, you will oversee all non-product specific membership functionality, such as the member directory and membership plans.

We’re offering the right person, the opportunity to join our dynamic team to help drive our rapid growth. We’re a rocket ship that's going places – this looks a little like world domination!

Who are we looking for?

What are we like to work for?

Diversity is what makes our world interesting. Different people bring fresh new ideas, thinking and approaches, which make the way work is undertaken more effective and efficient. If you’re not into diversity, Tide may not be in the right place for you! Tide holds itself accountable against measurable diversity objectives.

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