Junior Support Engineer

London, England, United Kingdom


Hello, we’re Tide.

We believe SMEs have been vastly underserviced and overlooked by traditional banks.

Something as simple as opening an account can take weeks, mountains of paperwork and

too much time. Through a mobile-first platform, we provide modern business banking

services to small-business owners, saving them time so they can get back to doing what they


Based in central London, Tide is backed by some of Europe’s most notable founders and

investors, including Robin and Saul Klein (LocalGlobe) and Alex Chesterman (Zoopla

Property Group), as well as top VCs in London and Stockholm (Anthemis, Creandum and

Passion Capital).

We’re offering the right person, the opportunity to join our dynamic team to help unlock

the next stage of our growth. We’re a rocket ship that's going places – this looks a little like

world domination!

Your day will look a little like this…

As a Support Engineer at Tide (fondly referred to as a Tidean, a god-like challenger of the

banking world), you are at the core of keeping our engine running. Your technical

knowledge and depth of product understanding will be key in supporting our customer

facing teams, troubleshooting technical problems and supporting our daily operational


You’ll be the go-to person for all technical support across the business and on a daily basis,

provide operational reporting for internal teams. You’ll be challenged with replicating

customer problems where you’ll suggest and deliver workarounds so the delivery of new

features and the product can move forward.

You’ll also be responsible for escalating and facilitating production issues to resolution and

support the QA teams to replicate and test production issues and fixes. This is essential in

the delivery of new features for the product. Your implementation of back office technical

work will also be key in the daily operations of Tide.

Who are we looking for?

● Experience of API, web services and databases. Ideally, you’ll have worked with

databases and RESTful/SOAP APIs

● You’ll have a good level of experience working with Jira and Confluence tools

● You’ll have an analytical mind and be driven by solving problems - technical and non-


● You’ll be highly organised, self-managed, proactive and have exceptional time


● Due to the cross-functional nature of the role and working with various teams in the

business, you’ll need to have strong customer service and interpersonal skills

● You’ll also be very familiar with customer ticketing systems

What are we like to work for?

● We’re not corporate, we’re a start-up. You will have an unparalleled exposure to many

areas of the business – improve and impact how we work

● We will give you the freedom to be inquisitive and proactive – pursue your interests and

develop career with us as we scale

● We’re open and progressive – input is encouraged at all levels

● We’re a social bunch. We celebrate the milestones, big and small and genuinely enjoy

each other’s company!

Diversity is what makes our world interesting. Different people bring fresh new ideas,

thinking and approaches, which make the way work is undertaken more effective and

efficient. If you’re not into diversity, Tide may not be in the right place for you! Tide holds

itself accountable against measurable diversity objectives.

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